Refund_Policy

Refund policy

Definitions

In this refund policy, the following definitions are used:

Com Limited, or us	Com Limited, a company incorporated in England and Wales with registered number 14820041 whose registered office is at 154C QUEENSTOWN ROAD, LONDON, SW8 3QE
User or you	Any third party that accesses the Website and is not either (i) employed by Com Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Com Limited and accessing the Website in connection with the provision of such services
Website	the website that you are currently using, www.Com.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions

Scope of this refund policy

This refund policy applies only to the actions of Com Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

The refund policy

A User can request a refund, for any booked trip, of Com Limited, at any time. Such requests must be made in writing, using the email address hello@Com.co.uk. The User must include details of the trip to allow Com Limited to trace the particular booking for which a refund is sought; including the booking reference number, the date the trip was booked, and the customer’s name.

Accommodation/transport/leisure services purchased for a particular timeframe are excluded from the Consumer Contracts Regulations 2013, as are package holidays (those that have been prearranged for an inclusive price and include at least two of the following: transport, accommodation, excursions or car hire). Therefore there is no obligation on Com Limited to offer refunds.

Nevertheless, Com Limited will process each refund request on a reasonable endeavours basis. This should be taken to mean that:

The refund request will be reviewed and acted upon in a reasonable timescale, likely within 5 working days from the receipt of the request
Where no costs will be incurred by Com for cancelling the roadtrip, the User will receive a refund
Where costs are incurred by Com for cancelling the roadtrip, the User will not receive a refund
In cases where some costs are incurred by Com, but elements of a trip can be cancelled without charge, the User will receive a partial refund

In all cases, a reasonable administration cost may be charged to the User by Com Limited for processing the refund request.